Need a hand?
Something gone wrong in the office? Email support@spinningmonkeystudios.com. This is also our contact for refund requests and privacy questions.
Optional web Coin packs are available to signed-in accounts. You can still earn and spend Coins by playing. Coins saved only on your device are demo progress.
Game or account trouble
Tell us what you were trying to do, what happened, and whether you were using a phone, tablet or computer. Include the browser name and a screenshot if it helps.
For an online account, include your made-up player name from Settings → Online account. Please don't send your password, Google sign-in codes, or any account tokens. A screenshot should hide private information.
Signing out switches to the device's own save. To see your online progress again, sign in with the same Google account. Before clearing browser data, remember that progress stored only on this device may be lost.
Purchases and refunds
If you see a charge you believe relates to the game, contact us with the receipt reference, purchase date, amount and your player name. Do not send a full card number or card security code. We will investigate failed delivery, duplicate charges and other purchase problems.
Our policy for Coin purchases is to refund unused packs requested within 14 days of purchase, and review requests for spent packs case by case. Your legal cancellation and refund rights still apply. Read the refund terms for details.
Privacy and parents
Online accounts are for players aged 13 or older. Players under 13 can play offline. A parent or guardian can contact us about a child's account using its made-up player name.
You can download your online account data or delete your account from Settings → Online account. Deletion cannot be undone. Read our privacy policy for details about records that can remain after deletion.